We are the Care Thrive Limited (Care Thrive) a company registered in England & Wales with company registration number. Our registered office address is This privacy promise sets out how We collect and use personal data, in accordance with the UK’s General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“Data Protection Legislation”).

We respect your privacy and comply with data protection law whenever We process your data. The law says that the personal information We hold about you must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that We have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes We have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes We have told you about.
6. Kept securely.

The kind of information we at Care Thrive collect about you will depend on who you are. The sections below explain in detail what information is collected on each group of individuals.
Your personal information will only be used for the purposes for which it was collected, unless We reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If We need to use your personal information for an unrelated purpose, we will notify you and We will explain the legal basis which allows us to do so.
Please note that We may process your personal information without your knowledge or consent, but We will only do so where this is required or permitted by law.
It is important that you read this privacy promise together with any other privacy policy or fair processing policy We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This privacy promise supplements other notices and privacy policies and is not intended to override them.

We respect your privacy and comply with data protection law whenever We process your data. The law says that the personal information We hold about you must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that We have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes We have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes We have told you about.
6. Kept securely.

Enquiries about provision of care services

Enquiry form: If you are enquiring about the services which our network offers and complete the enquiry form on our website, Home Instead records the following information about you and/or the individual who may require our services:
• Name and surname.
• Contact details such as email address, telephone number; postal address including postcode
• The nature of the relationship between the individual completing the enquiry form to the potential recipient of our services.

Franchised Office: If you are a client, prospective client or former client of a Franchised Office, or a family member, our Franchised Office may collect and store the following categories of personal information about you:
• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses, date of birth, gender, marital status, and any other information; and
• Medical and health information which is special category data.

Our website is not intended for children, and we do not knowingly collect data relating to children. Using the “Contact Us” function.
If you complete a Contact Us form on our website, we typically collect the following information:
• Your name and surname.
• Email address / Telephone number.
• Details of your enquiry.
Depending on what contact form you’re using, we may also collect additional information. It will be obvious what we’re collecting and why We need this additional information, and We will only use it for the purposes of the original contact. Although, as set out elsewhere, Home Instead may share your information with our Franchised Offices, if necessary, in order to assist with your query. If you contact Us by email and telephone, we will only collect and process the personal data which you provide to us, also, it shall only be used for the purposes for which you provide your personal data to Us.  For example, if you contact Home Instead with an enquiry about the provision of care, we may share your details with one of our Franchised Offices.