Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our website uses cookies to distinguish you from other users of our website. This helps Us to provide you with a good experience when you browse our website and allows Us to improve our site.

We use cookies for a number of reasons on our website:
• Essential Cookies: Cookies that are essential to the running of our website, in that the website will not function correctly without them. These are enabled by default and cannot be turned off unless you change the cookie settings in your browser.
• Analytics cookies: For example, when someone visits our website, we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g., what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables Us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;
• Marketing cookies: These cookies are used for the purposes of measuring the effectiveness of our marketing campaigns and to also serve our advertising via Google’s advertising networks. We use these tracking technologies to help us run our business. We use cookies and tracking pixels for Google and Facebook.

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For all data submitted to us via our website, We will keep your details for a period of 6 months from the date of submission. Upon expiry of that period, your data will be automatically anonymised.

If you have used the “Save for Later” function you will have 8 weeks from the date on which you saved your form to retrieve it, complete it and submit it to us. If you do not retrieve and submit your form during this period, your data will be deleted automatically upon the expiry of 8 weeks.

We do not, as a matter of course, transfer your data outside of the European Economic Area and use, as far as possible, UK or European data centres. Where We use data processors who only have overseas-based data centres, We only do so in limited circumstances and always only after completing a thorough due diligence process to ensure the continued safety and security of your data.

We do not, as a matter of course, transfer your data outside of the European Economic Area and use, as far as possible, UK or European data centres. Where We use data processors who only have overseas-based data centres, We only do so in limited circumstances and always only after completing a thorough due diligence process to ensure the continued safety and security of your data.

Because the data We hold about you is your data, you have the following rights in respect of the personal data We hold about you:

This means that you can ask Us for a copy of all personal data We hold about you. This enables you to receive a copy of the personal information We hold about you and to check that We are lawfully processing it.

if you believe that any of the information, We hold about you is incorrect or out of date, you have the right to correct such information by providing Us with the correct up to date information. In addition, you can ask Us to delete the incorrect or out of date information and We will be happy to do so unless We are prevented from doing so by law or regulation.

this enables you to ask Us to delete or remove personal information where there is no good reason for Us continuing to process it. Please note that where We are obliged to keep your personal data because of a regulatory or legal requirement, We will not be able to delete the data and must continue to retain it.

in some limited circumstances you have the right to restrict the processing of your data.

you have the right to object to Us using your data for direct marketing purposes and to profiling.

you have the right to request a copy of the personal data We hold about you in a commonly used and machine-readable format. We can provide your data either to you or to other third party as you specify in your request.

automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making. If you would like to exercise any of the above rights, please contact the relevant Privacy Champion using the contact details above.

If you have any concerns about our handling of your personal data, we’d rather you brought it to either Home Instead or the relevant Franchised Office (as applicable) in the first instance, but of course you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk.

We keep our Privacy Promise under regular review. This Privacy Promise was last updated in September 2023. If you have any questions about this Privacy Promise, please contact our Home Instead Privacy Champion via Privacy@thecarethrive.co.uk