Privacy Policy

Who we are

We are Care Thrive Limited ("Care Thrive"), a company registered in England & Wales. This privacy promise sets out how we collect and use personal data, in accordance with the UK's General Data Protection Regulation ("GDPR") and the Data Protection Act 2018 ("Data Protection Legislation").

Our promise to you

We respect your privacy and comply with data protection law whenever we process your data. The law says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you, and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.

What information we collect about you and why

The kind of information Care Thrive collects about you depends on who you are. Your personal information will only be used for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose — in which case we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal information without your knowledge or consent only where this is required or permitted by law. This privacy promise supplements, rather than overrides, any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing your personal data.

Clients & clients' families

If you enquire about the services we offer, whether by phone, email, or by completing an enquiry form on our website, we record information such as your name, contact details (email address, telephone number, postal address including postcode), and the nature of your relationship to the potential recipient of our services.

If you are a client, prospective client, or former client, or a family member, we may collect and store personal contact details (name, title, addresses, telephone numbers, personal email addresses, date of birth, gender, marital status), as well as medical and health information, which is special category data.

Website users

Our website is not intended for children, and we do not knowingly collect data relating to children.

If you use our "Contact Us" form, we typically collect your name, email address or telephone number, and details of your enquiry. Depending on the form used, we may collect additional information — it will always be clear what we're collecting and why, and it will only be used for the purposes of your original enquiry.

If you contact us by email or telephone, we only collect and process the personal data you provide, and only use it for the purpose for which you provided it.